Welcome to Flowers Hackney, your local flower delivery specialist serving Hackney and the surrounding areas. These Terms & Conditions (“Terms”) define your rights and obligations when using our online shop to order flowers and related products for delivery. Please read these Terms carefully before placing an order with Flowers Hackney. By accessing our website, browsing, or making an order, you agree to abide by these Terms and all applicable laws and regulations.
These Terms apply to all customers ordering from the Flowers Hackney website within Hackney and surrounding areas. If you do not agree with these Terms, please refrain from using our services.
Flowers Hackney aims to provide a seamless and enjoyable online flower delivery experience in Hackney. Placing an order with us involves the following process:
Orders are considered accepted only after payment has been confirmed and you receive our order confirmation. We reserve the right to refuse or cancel orders at our discretion, in particular if we suspect fraudulent activity or stock is unavailable.
Flowers Hackney offers a wide selection of seasonal roses, bouquets, and floral gifts for Hackney flower delivery. Due to the perishable nature of flowers and seasonal availability, some varieties or arrangements may not be available at all times. In rare cases, we may substitute stems, colours, or packaging with items of equal or greater value, maintaining the overall style and quality of the arrangement.
We will endeavour to notify you of any significant substitutions, ensuring that your online flower delivery in Hackney meets your expectations.
All prices displayed on our website are in GBP (£) and include Value Added Tax (VAT) where applicable. Delivery charges are displayed at checkout and are additional to product prices unless expressly stated as included. Flowers Hackney reserves the right to amend prices at any time; however, the price you pay will be that indicated at the time of your order confirmation.
Payments for online flower orders must be made in full at the time of ordering via the payment methods offered on our site. We use secure payment gateways to process transactions and do not store card details. Orders will only be processed upon receipt of cleared payment. Payment methods typically accepted are major debit and credit cards, subject to availability.
Flowers Hackney delivers to addresses across Hackney and the surrounding areas. When placing your order, be sure to provide correct and full delivery details. Delivery times and dates are offered according to availability and the specific delivery area. While we strive to meet all requested delivery times, particularly during peak periods, circumstances beyond our control (e.g. weather, traffic, or supply issues) may delay delivery. We accept no responsibility for late deliveries arising from incomplete or inaccurate delivery information or events outside our reasonable control.
If no one is available at the delivery address, our driver may leave the flowers with a neighbour or in a safe location, or leave a delivery notification as appropriate. Where re-delivery is required due to an error in recipient information, further charges may apply.
Cancellation Period: You may cancel or amend your flower delivery order up to 24 hours before the scheduled delivery date by contacting us through the methods outlined on our website.
Refunds: If a cancellation request is received within this period, we will provide a full refund using your original payment method, subject to confirmation. Orders cancelled after this period, or once the arrangement is already being prepared or dispatched, may not be eligible for a refund unless otherwise required by law.
Failure to Deliver: If we are unable to fulfil your delivery due to our own fault, you will receive a full refund. In all other cases, refunds or re-deliveries are at our discretion.
Flowers Hackney is dedicated to providing fresh, high-quality floral products. Should your flowers arrive in unsatisfactory condition or not as described, please contact us within 24 hours of delivery. Claims must be supported with photographic evidence where appropriate. Due to the perishable nature of our products, returns are generally not possible; however, we may, at our sole discretion, offer a replacement or refund.
We are not responsible for loss or deterioration of the flowers after safe delivery, including where care instructions have not been followed, or where recipient details were incorrect.
By purchasing online flower delivery from Flowers Hackney, you confirm that the information you provide is complete, accurate, and up-to-date. It is your responsibility to:
Our online flower delivery service in Hackney strives for high standards and customer satisfaction. However, Flowers Hackney’s liability is strictly limited to the value of the order placed:
Nothing in these Terms will limit or exclude our liability for personal injury or death caused by our negligence, or for fraud or fraudulent misrepresentation, or any matter which cannot legally be limited or excluded.
All rights, including copyright and trademarks, in Flowers Hackney’s website and online content—including images, wording, and arrangements—are owned by or licensed to Flowers Hackney. You may not extract or use any content for commercial or distributional purposes without express permission.
Flowers Hackney respects your privacy. Personal information you provide, such as order and delivery details, will be used solely for the purpose of fulfilling your flower delivery order across Hackney and the surrounding areas, and for customer service. We will not share your data with third parties except as required for order processing, delivery, or as required by law. Please refer to our Privacy Policy for further details regarding data handling and your rights.
We reserve the right to update or change these Terms at any time. Revised Terms will be effective once posted to our website. Continued use of our services after any such changes will constitute your acceptance of the new Terms.
These Terms, and any dispute or claim arising in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms and the provision of our services.
These Terms & Conditions specifically apply to customers of Flowers Hackney ordering for online flower delivery within Hackney and surrounding areas. If you are in doubt as to whether your address falls within our coverage, please consult our website or contact us directly for clarification.
If you have queries relating to these Terms, your order, or our services, our customer team is available to assist. Please use the contact options provided on our website. We aim to respond as promptly as possible.
These Terms & Conditions, together with any other legal notices, policies, or guidelines posted on our website, constitute the entire agreement between you and Flowers Hackney regarding online ordering and flower delivery in Hackney and surrounding areas. If any provision of these Terms is deemed invalid or unenforceable, such provision will be deemed deleted and the remainder of these Terms shall remain valid and enforceable.
Thank you for choosing Flowers Hackney for your online flower delivery needs across Hackney and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 80 Stoke Newington Rd, London, N16 7XB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
