Returns, Refunds & Complaints Policy for Flowers Hackney

Our Commitment: Fresh Flowers Guaranteed in Hackney

As a trusted local florist in Hackney, Flowers Hackney is dedicated to delivering fresh, stunning arrangements to both households and businesses in the neighbourhood. Every order is crafted with care and delivered with a freshness guarantee, reflecting our commitment to local satisfaction and quality.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in immaculate condition. In the rare event that your flowers are damaged on arrival, please let us know as soon as possible after delivery. Kindly provide a clear photograph of the arrangement and a description of the issue so that we can swiftly assess the situation.

If damage is confirmed within our specified time frame, you will be entitled to your choice of a full refund or a prompt replacement arrangement. Customer happiness is central to what we do, and resolving delivery issues quickly is our priority as your local Hackney florist.

Freshness Window: Our Guarantee

Every bouquet from Flowers Hackney comes with a freshness window guarantee of at least five days from the date of delivery, provided the recommended care instructions are followed. If your flowers do not maintain their freshness for at least five days, please get in touch with us immediately. We may request photographic evidence to help us improve our service, and to allow us to provide a replacement or refund as appropriate.

Refund and Replacement Options

Your satisfaction is very important to us. Should you receive flowers that do not meet our standards for freshness or are otherwise unsatisfactory, you may request a replacement or refund within 24 hours of delivery. We will review your request and confirm eligibility. Refunds are processed promptly to your original method of payment. Replacements are delivered as quickly as possible, with special attention to your preferences and the circumstances that led to your concern.

Complaints Process

We strive for excellence as Hackney’s local florist, but if our service or flowers do not meet your expectations, we invite you to share your feedback so we can improve. To make a complaint, please contact us with as much detail as possible about your concern, including your order reference and any supporting photographs where relevant. Complaints are handled discreetly and fairly, with the aim to resolve any issue within two working days. Our team will keep you updated throughout the process and ensure a satisfactory outcome as quickly as possible.

Trusted by Hackney Households and Businesses

Flowers Hackney is proud to serve our local community with dependable delivery, fresh blooms, and a customer-first approach. Households and businesses across Hackney and the surrounding area rely on us for reliable, quality floral arrangements and attentive aftercare. We stand by every bouquet we deliver, offering support and solutions if any issue should arise.

Contacting Our Team

If you have questions about returns, refunds, or wish to make a complaint, please reach out using the communication methods provided on our website. The Flowers Hackney team is here to assist you and ensure you enjoy the best in fresh flower delivery across Hackney.